Terms + Conditions
Please read the terms and conditions carefully before making a purchase.
Loandbehold store(we) operates and owns this website.
By placing an order on the website you are agreeing to the terms and conditions laid out here. When an order is placed we will receive authorisation that the payment has been made and send you an email confirming your purchase using the email you have provided. If you do not receive an order confirmation email please contact us.
We reserve the right to cancel the order at any time and we will notify you of this by email, and make a full refund. If you wish to cancel the order please notify us by email stating your name and order reference and, if the goods have not yet dispatched we will cancel the order. If the goods have already dispatched then please follow the returns procedure. When we make the refund please allow 3-5 working days for the payment to reach your account.
RETURNS + EXCHANGES
If you are not happy with the product for whatever reason then we will refund or offer an exchange. If you wish to return the goods, please contact us at firstname.lastname@example.org stating the reason for the return, and whether you wish to have a refund or make an exchange and we will advise a returns reference. Returns must be made within 14 days of receiving the goods. The goods must be new, unused and in the same condition that you initially received it with original packaging. Used or customer damaged goods cannot be exchanged or refunded. It is the customers responsibility to ensure correct packing to protect the item is used. Items are returned at your own risk to we recommend using a recorded service. Lo+behold store is unable to refund any delivery costs once goods have shipped.
Please send returns to Lo+Behold store, 4 Roding Road, London, E5 0DW
We have every effort to ensure that the imagery used on the website is as accurate as possible however due to your computer screen and our photography these cannot be guaranteed. It is also not always possible to capture the scale of our products so please check the measurements carefully before purchasing. Your use of the information on this website is at your own risk and so you must ensure that the service offered is to your requirement.
FAULTY OR DAMAGED GOODS
Please notify us immediately by email if any of the items are faulty, stating your order number. We can only accept faulty goods if faulty when received by you.
Lo+behold store will always try to have the products in stock however all orders are subject to availability and we will inform you immediately if we are unable to fulfill your order.
We reserve the right to change prices at any time.
We respect your right to privacy and do not share information on to third parties. Through the order process we will collect information from you which we will use to ensure the process runs properly. We will also contact you to update you on new product offers, offer and news relating to Lo+behold store. We are happy to remove your information from our database at any time and if you would like us to do this please email.